Refund policy

 

We're a small family business, and every Feather Finders order is packed with care before heading your way.

Returns & Exchanges

We hope you love your Feather Finders purchase, but we understand that sometimes the fit just isn't quite right.

Returns
We gladly accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

Customers are responsible for return shipping costs on standard returns. Original shipping charges are nonrefundable.

Size Exchanges
Need a different size? We're happy to help. Contact us within 30 days of delivery to arrange an exchange.

You'll be responsible for shipping the original item back to us, but we'll cover the shipping cost to send your replacement size back to you.

All exchanged items must be unworn, unwashed, and in their original condition with tags attached.

Damaged, Defective or Incorrect Items
If something isn't right when your order arrives—whether it's damaged, defective, or different from what you ordered—please contact us as soon as possible.

We'll make it right.

Refunds
Once your return is received and inspected, we'll let you know when your refund has been approved. Approved refunds will be issued to your original payment method. Please keep in mind that your bank or credit card company may need additional time to process and post the refund.

Questions?
We're always happy to help. Please visit our Contact page before sending a return so we can help you with the next steps.